CoE

Here’s What Feds Can Learn About CX from Local Government

Nate Durham2018-10-19T14:04:51-04:00August 30, 2018|Advanced analytics, blog, citizen experience, CoE, contact center, cx, cx landing, CX Resources, digital services, Federal Centers of Excellence, highpoint, In the News, MaryAnn Monroe, news, Operations, Public Service, Thought Leadership, user experience|

First, they don't have to start from scratch. Federal government agencies are working to meet ...

Three keys to strengthening citizen trust

Nate Durham2018-10-19T13:45:27-04:00July 9, 2018|Advanced analytics, blog, citizen experience, CoE, cx, cx landing, CX Resources, highpoint, In the News, MaryAnn Monroe, news, Organization, Public Service|

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, ...

Federal Centers of Excellence, Improvements in CX are on Track

Nate Durham2018-09-24T10:30:00-04:00June 25, 2018|Advanced analytics, blog, Cal Shintani, citizen experience, CoE, cx, Federal Centers of Excellence, highpoint, In the News, LinkedIn, news, Technology, Thought Leadership|

The federal government is making progress on the customer experience (CX) goals laid out in the President’s Management ...