careers

HighPoint Program Operations Director Receives Patriot Award

Nate Durham2019-07-23T10:09:59-04:00July 23, 2019|achievements, Advanced analytics, awards, blog, careers, Doug Downey, employee experience, highpoint, indiana, Indianapolis, news, News & Events, Operations|

Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced ...

Four Best Practices for Onboarding New Contact Center Employees

Nate Durham2018-09-19T10:33:53-04:00September 19, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, john loughlin, news, Operations, Thought Leadership, training, Vice President|

Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...

How to Get Lasting Benefits from Temporary Employees

Nate Durham2018-07-30T15:22:57-04:00June 12, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, training, user experience|

Hiring temporary workers for spikes in contact center demand is common. Companies across industries do ...