Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced that HighPoint Program Operations Director, Doug Downey, will be this year’s Patriot Award recipient. The…
Category: careers
in Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, john loughlin, news, Operations, Thought Leadership, training, Vice President0by
3630
Four Best Practices for Onboarding New Contact Center Employees
Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially since high agent turnover remains a top challenge. Compounding this challenge is the fact that many…
in Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President0by
2738
Refining the Hiring Process
How to identify the best-fit candidates for your center. What leader wouldn’t love to fill his or her contact center with highly skilled customer service professionals who will stay for…
in Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, training, user experience0by
1987
How to Get Lasting Benefits from Temporary Employees
Hiring temporary workers for spikes in contact center demand is common. Companies across industries do so during the summer when permanent employees take time off, during the busy holiday season,…