Artificial Intelligence

HighPoint Partners with UiPath to Improve Citizen Experiences through Automation

Nate Durham2020-11-12T15:14:38-05:00November 12, 2020|Artificial Intelligence, cx, Digital, digital services, IT Modernization, IT Services, news, News & Events, Press Releases, RPA|

Partnership enables government agencies to achieve operational effectiveness and improve customer experiences through RPA Herndon, ...

Using Voice Technology to Enhance Customer Service

Nate Durham2019-01-29T12:29:40-05:00January 29, 2019|Advanced analytics, Artificial Intelligence, blog, contact center, Contact Center Training, cx, CX Resources, digitization, highpoint, In the News, news, Technology, Thought Leadership, user experience|

When a customer calls into a contact center, they want a good experience, and they ...

Contact center agents have little to fear with AI implementation

Nate Durham2020-05-19T16:11:14-04:00October 30, 2018|Advanced analytics, Artificial Intelligence, blog, chatbot, citizen experience, contact center, Contact Center Training, cx, CX Resources, Digital, digital services, digitization, doug taylor, highpoint, In the News, news, News & Events, Technology, Thought Leadership, user experience|

There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...

The Real Benefits of Artificial Intelligence

HighPoint2018-08-21T09:49:03-04:00January 16, 2018|Artificial Intelligence, blog, chatbot, doug taylor, In the News, news, social media, Technology|

Adding AI to the contact center enables rapid information retrieval, leading to a better experience ...